TRI-COUNTY CAP HOMELESS PROGRAMS
HOMELESS OUTREACH & PATH
Reaching out to those experiencing homelessness in
Coos, Carroll and Grafton Counties in New Hampshire & the Upper Valley in Vermont
MAIN OFFICE
57 Mechanic Street #5 Lebanon, NH 03766 phone 603.443.6150 fax 603.443.6151
HOMELESS OUTREACH mission is to ensure that every resident of the North County has access to programs that will prevent an episode of homelessness, find shelter in the event of homelessness and provide the assistance needed to secure housing should homelessness come to pass.HOIP and PATH are state administered grants. For more information on these programs visit NH DHHS Office of Homeless & Housing and the SAMHSA/PATH site.
 | Carroll County - 488 White Mt. Highway, Tamworth, NH 03886 Nancy Armstrong Nancy has been with Homeless Outreach for over 5 years now. She came to us from Rural Development where she was a housing advocate. She has been instrumental in developing cooperative communities in Carroll County. She is very active with her civic community and a Home Care Provider contracting out to Northern Human Services for two people who live in her home who have developmental disabilities and receive day services from NHS. | Phone 723.6118 |
 | Coos County Homeless Outreach - 73 Main St. Lancaster, NH 03584 Jenn (Bean) Doolan Jenn has been a life long resident of the North Country. She knows Coos County like the back of her hand and is well-known and loved as an advocate for the marginalized in her County. Jenn is a mother of 2 and recently wed to Mitch Doolan, a Coos County Sheriff. Jenn's nickname is Sgt.Bean - given to her by former co-worker Tyler, because she "is a force to be reckoned with!" | Phone 788.2683 |
 | Northern Grafton County Homeless Outreach - 241 Main St. Littleton, NH 03561 Woody Miller Woody has been an outreach worker longer than there has been an outreach program! Woody and his famous family run the Tamarack Tennis Camp in Easton/Franconia, NH and his son 'Bode the skier' is our 'brush with greatness'. Woody is an environmental advocate and always there to remind us when we could do things better for the earth. He is actively working to create the Green Haven (see GH page). | Phone 444.0184 |
 | Upper Valley Homeless Outreach & 10 Bricks - 57 Mechanic St. Lebanon, NH 03766 Alan Emery Alan is the newest member of the Homeless Outreach team. He is a long-time resident of Lebanon, a father 5 and grandfather of 3. He is an avid rock climber. He was a volunteer for Habitat for Humanity for years and his heart is in his service to his family and his community. | Phone 443.6150 |
 | Homeless Program Coordinator - 57 Mechanic St. Lebanon, NH 03766 Joie Finley Morris Joie has been a Tri-County CAP employee for 9 years. She has almost 20 years of working in low-income communities as an advocate and comes from a proud background of work in the Meeting Ground community in Maryland. She is currently the director of TCCAP Homeless Programs and an Outreach/Path worker. She lives in Vermont with her husband and a zoo of animals. | Phone 443.6150 |
The Homeless Outreach Worker Job Description
Responsibilities:1. Identify persons who are unsheltered through direct outreach activities and through reports/referrals from shelters, police, churches, town welfare officers, human service providers and others agencies.
2. Initiate contact and establish a working interaction with unsheltered homeless for the purpose of providing assistance with attaining adequate shelter and access to needed services.
3. Assess the immediacy of need and type of intervention appropriate for each individual. Establish whether client is eligible for PATH (mental health) services.
4. Take action to deal with any homeless emergency.
5. Assist homeless with obtaining transportation to shelter or services when possible.
6. Establish and maintain positive, productive working relationships with mental health offices, town welfare offices and other providers of services and resources to those experiencing homelessness.
7. Serve as a liaison between community mental health and hospital staff and other TCCAP staff dealing with mutual clients and homeless issues.
8. Develop and assist with implementation of client service plans for PATH clients.
9. Participate in appropriate workshops, trainings, meetings and Homeless Services Continuums.
10. Maintain appropriate client records, activity logs and complete reports with confidential information
11. Work within budget constraints.
12. Create and assist with fund raising efforts
13. Support the local TCCAP Community Contact Office as needed. This includes learning other programs available and a willingness to be trained as a back up employee for other positions.
For more information, concerns or suggestions, please email us at tccaphomeless@gmail.com
TCCAP Homeless Programs Ethics Policy
Each employee and volunteer of Homeless Programs will perform his/her work in an ethical manner, engaging in courteous, respectful professional relationships with colleagues and clients, incorporating the principles detailed below.Respect and Dignity
-Treat client's and colleagues with courtesy, respect, and dignity through your speech, manner, attitude and behavior.
Our Role-Be mindful when communicating personal information to the client and do so only when doing so furthers the clients Plan of Action. Communication of intimate or unresolved personal dilemmas focuses attention on you and your needs.
- Recognize and address situations in which your current or past personal community relationships conflict with your ability to serve a client. Avoid engaging in situations where your professional judgment may be swayed by factors other than the interests of the client. For example, if a friend or relation is in need of services, please refer to a colleague for assistance.
-As a standard, do not employ or barter with clients. Do not accept gifts or services from clients. Such arrangements have a high potential for conflicts and exploitation. However, in the event that a gift is offered in relation to a traditional custom and is modest, accept the gift with grace, thank the client appropriately and report any exchange to your supervisor.
-Do not use your professional relationship to impose your personal belief systems, including political, religious/spiritual, and ideological beliefs.
-Maintain high standards of personal conduct and exercise discretion in all work related activities.
Autonomy- Recognize and address situations in which your current or past personal community relationships conflict with your ability to serve a client. Avoid engaging in situations where your professional judgment may be swayed by factors other than the interests of the client. For example, if a friend or relation is in need of services, please refer to a colleague for assistance.
-As a standard, do not employ or barter with clients. Do not accept gifts or services from clients. Such arrangements have a high potential for conflicts and exploitation. However, in the event that a gift is offered in relation to a traditional custom and is modest, accept the gift with grace, thank the client appropriately and report any exchange to your supervisor.
-Do not use your professional relationship to impose your personal belief systems, including political, religious/spiritual, and ideological beliefs.
-Maintain high standards of personal conduct and exercise discretion in all work related activities.
-In creating the Plan of Action with a client, allow them the freedom to make their own decisions and act on their own judgments. In other words, avoid paternalism and support healthy risk-taking.
-Encourage working in partnership with clients. (Do not do FOR, do WITH)
-Present clients with information, options and choices.
-Do not exert undue influence on a client to carry out a course of action unless there is clear and specific threat to basic survival or danger of loss of freedom.
-Always act in the best interest of the client.
-Advocate for and with the client.
-Do not abuse, neglect, or exploit the client in any way.
-Do not use your relationship with the clients for personal gain.
-Do not place client in clear and imminent risk of harm.
-Take precautions to ensure the safety of the client and of the community.
Justice-Encourage working in partnership with clients. (Do not do FOR, do WITH)
-Present clients with information, options and choices.
-Do not exert undue influence on a client to carry out a course of action unless there is clear and specific threat to basic survival or danger of loss of freedom.
-Always act in the best interest of the client.
-Advocate for and with the client.
-Do not abuse, neglect, or exploit the client in any way.
-Do not use your relationship with the clients for personal gain.
-Do not place client in clear and imminent risk of harm.
-Take precautions to ensure the safety of the client and of the community.
-Be fair, equal and just in treatment of all clients.
-Allocate services (including time and resources) evenly, according to need.
-Acknowledge and ensure the rights of clients.
-Do not discriminate in any manner on the basis of race, color, gender, sexual orientation, religion, national origin, marital status, political belief, disability, or other legally protected characteristics.
Honesty-Allocate services (including time and resources) evenly, according to need.
-Acknowledge and ensure the rights of clients.
-Do not discriminate in any manner on the basis of race, color, gender, sexual orientation, religion, national origin, marital status, political belief, disability, or other legally protected characteristics.
-Be honest with clients, co-workers and supervisors.
-Communicate often, clearly, and accurately about your role, capacities, intent and limitations.
-Do not lie, cheat, or steal. Do not condone or be associated with such activities by others.
-Do not use your position or relationships with the clients for personal advantage.
Dependability-Communicate often, clearly, and accurately about your role, capacities, intent and limitations.
-Do not lie, cheat, or steal. Do not condone or be associated with such activities by others.
-Do not use your position or relationships with the clients for personal advantage.
-Maintain dedication in care and support to the client.
-Keep promises and follow through with expectations, including appointments, telephone calls and commitments.
-Do not neglect, exploit, withdraw from involvement, or abandon the client without a thoughtful, well-documented termination process.
-Be tenacious: see through challenging transitions, crises, staff changes and projects.
Confidentiality and Privacy-Keep promises and follow through with expectations, including appointments, telephone calls and commitments.
-Do not neglect, exploit, withdraw from involvement, or abandon the client without a thoughtful, well-documented termination process.
-Be tenacious: see through challenging transitions, crises, staff changes and projects.
-Respect the privacy and dignity of all clients.
-Hold in confidence all verbal and written information obtained from clients and control access by others to this information within reason.
-Know and understand the laws of confidentiality and inform clients in advance about your limitations to hold information in confidence.
-Ensure that the client knows and understands their rights, risks, opportunities, and obligations associated with receiving services from the agency.
Competence-Hold in confidence all verbal and written information obtained from clients and control access by others to this information within reason.
-Know and understand the laws of confidentiality and inform clients in advance about your limitations to hold information in confidence.
-Ensure that the client knows and understands their rights, risks, opportunities, and obligations associated with receiving services from the agency.
-Inform your supervisor if you do not have the skills and or resources necessary to perform a particular job.
-Continuously improve professional competency through activities and educational programs to acquire new attitudes, knowledge, and skills to increase professional competence.
Sexual Harassment, Touch, Intimacy, Relationships-Continuously improve professional competency through activities and educational programs to acquire new attitudes, knowledge, and skills to increase professional competence.
-Do not engage in sexual banter, unnecessary touch, or any activity that could be perceived by clients as seductive or harassing. This includes making reasonable efforts to avoid consoling or soothing clients by hugging them. It is difficult to know which client will benefit from hugging and which will be harmed by it. For a variety of reasons, including the fact that many people we serve have been sexually abused in the past, hugging, which the service provider intends to be non-sexual, may be perceived by the client otherwise.
-Do not engage in sexual touch or intimacies, or develop a dating relationship, with a client to whom you are currently serving.
-All staff and volunteers should also follow organizational policies on sexual harassment as detailed in the employee handbook.
-All staff members are required to report to their supervisor if they believe that an inappropriate relationship is taking place.
Alcohol and Drugs-Do not engage in sexual touch or intimacies, or develop a dating relationship, with a client to whom you are currently serving.
-All staff and volunteers should also follow organizational policies on sexual harassment as detailed in the employee handbook.
-All staff members are required to report to their supervisor if they believe that an inappropriate relationship is taking place.
-Do not report to work under the influence of alcohol or illegal substances.
-Do not consume alcohol or use illegal substance during work hours.
-Do not purchase illegal substances from and/or sell them to a client.
-Do not consume alcohol or use illegal substances with clients.
-Do not consume alcohol or use illegal substance during work hours.
-Do not purchase illegal substances from and/or sell them to a client.
-Do not consume alcohol or use illegal substances with clients.
Communications
-Discuss with supervisor and/or peers any and all ethical questions, issues, or dilemmas arising from work with clients and co-workers.
-The need or desire to keep an issue secret from your supervisor or peers is a good cue that you ought to discuss it.
-Seek guidance and insight from others whenever necessary to effectively navigate challenging or uncertain situations.
Personal Awareness and Growth-The need or desire to keep an issue secret from your supervisor or peers is a good cue that you ought to discuss it.
-Seek guidance and insight from others whenever necessary to effectively navigate challenging or uncertain situations.
-Be aware of any personal issues and vulnerabilities which may impact on your work activities and relationships with clients.
-Communicate these to your supervisor or peers and identify ways to effectively manage these on the job.
-Develop effective personal strategies to cope with stress, to maintain and strengthen personal emotional health and to replenish and care for one's self.
-Develop a network of support for yourself.
__________________________________-Communicate these to your supervisor or peers and identify ways to effectively manage these on the job.
-Develop effective personal strategies to cope with stress, to maintain and strengthen personal emotional health and to replenish and care for one's self.
-Develop a network of support for yourself.
Steps to Take When Confronted with Ethically Ambiguous Situations
Not all of the principles listed above can be translated into clear rules of behavior. The most complex ethical dilemmas come up when a situation pits one ethical principle against another. Ethically ambiguous situations are common in the provision of services to clients in the margins of society. The work is intense, personal and complex. When you become aware of an ethical dilemma, follow these steps.
Step One: Ask yourself these three questions:
1. Does my behavior have a clear purpose that supports the client's Plan of Action
2. Have I discussed the dilemma with my peers and/or supervisor to get other perspectives?
3. Is my action consistent with the ethical principles listed above?
Step Two: If the answer is no to any of these three questions, talk the situation through with peers and/or your supervisor. Seeking guidance and insight from others is critical in sorting out an ethical path of behavior.
Step One: Ask yourself these three questions:
1. Does my behavior have a clear purpose that supports the client's Plan of Action
2. Have I discussed the dilemma with my peers and/or supervisor to get other perspectives?
3. Is my action consistent with the ethical principles listed above?
Step Two: If the answer is no to any of these three questions, talk the situation through with peers and/or your supervisor. Seeking guidance and insight from others is critical in sorting out an ethical path of behavior.
Supervisory Support
Your supervisor may consult with the EHCCO Division Director and Manager if help is required in sorting out a particularly complex ethical dilemma that has been brought to the attention of your supervisor.
Consequences of Violating this Policy
Violations of this policy may result in disciplinary action up to, and including discharge.